We want you to LOVE your purchase and are happy to help in any way we can! We are always on hand to send extra photos and measurements and answer any questions by phone or email. That being said, we know that sometimes things aren’t meant to be. We try our best to accommodate our customers and are as flexible as we are able to when it comes to returns depending on the item. As such, our return policy differs across categories - let us walk you through it!

An exchange or store credit is available for full priced clothing or shoes purchased in store. All exchanged goods must be unworn, unwashed, with original tags attached and exchanged within 7 days of the purchase date. We do not offer refunds for in-store purchases.

All accessories (bags, footwear, hair, hats, jewelry, scarves, socks, sunglasses), objects & home goods (art, candles, ceramics, prints, etc), beauty (make-up, skincare), intimates (bras, underwear, swim) and all sale items are final sale.

Sale clothing/shoes or any clothing/shoes purchased on promotion or with a discount code is final sale. We do not currently offer returns, exchanges or store credit on these items.

We do not offer price adjustments.

We offer exchanges, store credit, or refunds on full-priced clothing and shoes purchased online. Refunds incur a 6% restocking fee- store credit will honour full purchase value. Due to customs and shipping costs, all international orders are final sale.

All accessories (bags, footwear, hair, hats, jewelry, scarves, socks, sunglasses), objects & home goods (art, candles, ceramics, prints, etc), beauty (make-up, skincare), intimates (bras, underwear, swim) and all sale items are final sale.

Sale clothing/shoes or any clothing/shoes purchased on promotion or with a discount code is final sale. We do not currently offer returns, exchanges or store credit on these items.

We do not offer price adjustments. Orders purchased using Shop Pay Installments and Sezzle are handled through their platforms and will incur an 8% restocking fee upon return.

Returned clothing or shoes ordered online must be in unused, unwashed condition, with original tags still attached.

Please notify us via e-mail info@shopslowlyslowly.ca with your order number, reason for return, and preference for exchange, store credit, or refund. Exchanges and returns are not processed until the goods have been received in-store and processed. Slowly Slowly is not responsible for the package once it has been shipped- please ship any returns with tracking to ensure it arrives to us safely.

We will exchange or refund full priced clothing or shoes if posted by trackable mail or courier within 7 days of receipt. The item must arrive to the shop within 14 days of posting.

Please allow up to 7 days for returns to appear on your credit card statement or Paypal.

Buyer is responsible for all return shipping costs including duties and brokerage fees.

Slowly Slowly
5685 Cunard Street
Halifax, NS
Canada
B3K 1C7 

Unfortunately, we cannot control what happens to your package once they are in the hands of our designated mail carrier (UPS, USPS, FED EX, etc), therefore Slowly is not responsible for any orders that are lost or stolen. We will, however, do our best to help you navigate the claims process to either locate your package or get you a refund. For added security, we recommend adding signature delivery to your order.

If you would like to place an online order for in-store pick up, please choose the "Pick Up" option at check out to waive the shipping fee. You will receive an email when your order is ready, and we are available for curbside pick up during business hours. Please note that curbside orders are subject to the store return policy which is store credit/exchange only. 

Thank you <3